Frequently Asked Questions

What information is required to open an anda account and get a debit card?

To open an anda Account you will need to provide your legal name, address, date of birth, mobile phone number, email, and social security number. With anda, you will be establishing a bank account (anda Bank Account) with a Visa debit card, and collectively this information used in will we ensure that you are who you say you are. In order to prevent fraud, we ask that you provide a physical address that we can use to send your card to. It takes up to 10 days for your anda debit card to arrive. Please call us at 1-844-524-0534 if you have not received your card after 15 business days. Delivery may be delayed during peak shipping seasons.

Can I add money to my account before my physical card arrives and start making purchases?

Yes. You can connect another bank account to your anda account and transfer money. Bank transfers usually complete in 2 - 3 Business Days. anda charges no fee for this service, but see your external bank account for fees and details.

What are anda tokens and what can I do with them?

An anda token is a new cryptocurrency. You can acquire anda tokens when you deposit funds to your anda Debit Account and when you refer a friend.

The more deposits you make, the more tokens you can earn. For your first $100 deposit, you’ll earn 100 tokens. After, deposits over $250 will earn you 5 tokens, $500 will earn you 12 tokens and $1000 will earn you 36.

You can also earn 50 tokens when you refer a friend and they sign up for an anda account and they deposit $100 or more. Your friend will also get rewarded with 100 tokens for that initial deposit.

Earned tokens can be staked. Staking is similar to, but not the same as, saving. Similar to a savings account, the tokens sitting in the staking wallet will generate a 5% reward on the $USDC value. Your rewards will be paid out in weekly intervals. Go to the XX screen in your app to find the current $ANDA to $USDC value.

If you’ve incurred ATM or card replacement fees, you can redeem your anda tokens for the equivalent amount of the fee in $USDC.

anda tokens are only available to anda Account customers. In the future, the anda token will be available for purchase on various cryptocurrency exchanges.

How can I withdraw cash from my account?

Some merchants may place a hold (pre-authorization) on your account for an amount because they may not know the final transaction amount. Because of this, when you pay for gas at the pump up to $100 will be placed on hold in your account and when renting a car or staying at a hotel an additional 20% will be placed on hold in your account. This is a way of reserving those funds in your account for the debit card purchase. Most holds are removed automatically when the actual transaction posts to your account – usually within one to three days depending on the merchant. In the event a hold is not removed automatically when the transaction posts, it will automatically drop off 7 days from the time of the original transaction, except rental cars and hotels that will automatically drop off after 30 days. Typically, gas stations, hotels, and rental car/truck companies may obtain multiple pre-authorizations on your account for a single transaction, resulting in varied holds against the available balance in your account. If you do use your anda Visa Debit card for these kinds of transactions, understand that you are risking temporarily locking up some of your funds.

How can I add money to my anda Account?

There are currently 3 ways to add money to your anda Account.
1 - Direct deposit your paycheck or government benefits check. You will need to provide your employer’s payroll department with both your account and bank routing numbers which can be found when you log into your account online or in the app.

2 - Connect your external bank account to your anda Account when you log in to your account online or in the anda app. Make sure the name on the external bank account matches the name on your anda account. Bank transfers usually complete in 2 - 3 business days.

3 - Transfer from Apple Pay® or Google Pay™ and payment apps like Cash App® or Venmo®. Manually add your anda account directly in the payment app by entering your account and routing numbers. When you connect your anda Account to another payment app or wallet (such as Venmo®, ApplePay® etc.) your account will display as MetaBank. MetaBank is the official bank that securely holds your anda account which is why these apps or wallets will show MetaBank.

At this time you cannot cash a check with the anda app. A mobile check deposit feature will soon be housed right in your anda app and will be offered as part of your anda account. Stay tuned for the launch of this feature.

How do I set up direct deposit?

Log into your account online or in the app. Click on “Set up direct deposit” to fill out and download a form to share with your |employer’s payroll department or your benefits provider. Make sure the name on file with your employer matches the name on your anda Account.

In order to set up direct deposit for your benefits please visit https://godirect.gov/gpw/enrollment/. You will need to provide your benefits check amount, check number or claim number, paying agency, and payment type. When completing this enrollment all names and addresses must be entered exactly as it appears on the government benefit check even if the information is incorrect. It may take up to two pay cycles to receive your first direct deposit.

Do I need to download the anda app?

For the best banking experience, we highly recommend you download the anda app for anytime access to your account. You can access your account balance, view your recent activity and lock your card to prevent new purchases if you ever misplace your card 24/7. You can also manage your account by logging in at andafinance.com/login.

How do I report my card lost, stolen, or damaged?

In the settings menu, click on “Card management” to report your card lost, stolen, or damaged. You will also be sent a new card. Card replacement fees apply. See your Accountholder Agreement for details. Or you can call 1-844-524-0534 to report your card lost or stolen. If you report your card lost or stolen, it will immediately be deactivated. Your replacement card will have a new number.

If you request a replacement for a damaged card, the replacement card will have the same number. Please be sure to destroy the damaged card. Please note, the replacement card will have a different CVV and expiration date.

How do I dispute a transaction?

Sometimes charges on your account may not be recognized because the merchant name sent to us with the transaction may not match how they present themselves to their customers or it may appear as an address. First review the transaction amount and date to validate the charge. If you believe you have an unauthorized charge on your account, call 1-844-524-0534 to file a dispute.